FAQ

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FAQ

Thank you very much for visiting the official website of Ito Ryokuyu.
We have compiled a list of frequently asked questions and doubts from our customers.
If you are unable to solve the problem here, please feel free to contact us using the inquiry form.

About the Stay and Reservation

What is the check in and check out time?: Check in time will be starting from 3:00 p.m., and the check out time will be 11:00 a.m.
Do you accept credit cards?: Yes. We accept the credit cards such as Visa, Master, Diners, Amex, JCB, China UnionPay, etc.
Can I send my luggage in advance to the hotel or send it from the hotel?: Yes, you can. We offer a luggage service. To send luggage in advance, please address it to the front desk with the booking person's name and your check-in date. To send luggage from the hotel, you can use the delivery service available at the hotel's shop.

〒414-0038 2-2-5 Hirono, Ito-shi, Shizuoka-ken　TEL +81-557-37-4131 (Ito Kowakien Reservation Center)
Do you have a shuttle bus service?: We provide a shuttle bus service to JR Ito Station from 2:00 p.m. to 6:00 p.m. This service operates on request, so please call us upon your arrival.

TEL +81-557-37-4131 (Ito Kowakien Reservation Center)
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How much is the cancellation fee?: The cancellation fees are as follows:
No show: 100% of the accommodation fees
Notice on your check-in day: 100% of the accommodation fees
One day notice prior to your check-in day: 50% of the accommodation fees
Notice from 7 to 2 days prior to your check-in day: 30% of the accommodation fees

However, in case of natural disasters or unexpected accidents, we may waive the cancellation fees. Please contact us by phone for further assistance.
TEL +81-557-37-4131 (Ito Kowakien Reservation Center)
Can children stay at Ryokuyu?: Children under junior high school age are not allowed to stay at the Ryokuyu.
We apologize for the inconvenience and hope for your understanding.
Can I stay with my pet?: We do not allow guests to bring pets with them. We apologize for the inconvenience, but we appreciate your understanding.
I forgot something at the Ryokan.: Lost and found items in the hotel will be kept at the front desk for 3 months.
However, please note that any valuables found will be reported to the nearest police station if they are left behind for more than one month.

About Guest Rooms

Can I request the room?: We are sorry, but we cannot accept this request. We appreciate your understanding.
What are the amenities provided in the room?: Yukata, pajamas, bath towel, hair brush, shaver, body towel.

For more information
Is there a handicap room available?: We are sorry, but we do not have any available at this time.
Please let us know and our staff will do their best to assist you.
Is there any Wi-Fi available?: Free Wi-Fi is available in all rooms and in the lobby.
Can I smoke in the room?: All our room is non-smoking room. Please use the designated smoking shelter when needed.

About the Meals

Tell us about the dinner and breakfast.: Both dinner and breakfast are based on Japanese cuisine.
Both dinner and breakfast will be served in the room.
I have food allergy.: Please let us know when you make your reservation. We will do our best to accommodate you.
Is there any room service?: We only have room service for drinks.
Available hours 3:00 p.m~9:00 p.m.
I will be checking in late.: If you will be arriving after 6pm, please contact us.

About facilities

Are there any vending machines?: Unfortunately, there are no vending machines in the Ryokan for beverages or cigarettes.
However please feel free to enjoy the beverages prepared in the refrigerators in the rooms.
Are there any parking lots?: Yes, we do have parking lots available for the guests (free)
Is it possible to leave my car before check-in or after check-out?: It's possible. We may not be able to accept it depending on the status of reservation on the day, so please contact us in advance.